Customer Service Representative

Customer Care Consultant | Health & Audiology

• Location: City-fringe (Less than 10 mins from Adelaide CBD)
• Work Type: Full-Time, Monday to Friday (9:00 AM – 5:00 PM)
• Perks: Hybrid flexibility, permanent job stability, and no weekend work!

About the Opportunity

Are you looking to transition out of retail or hospitality and step into the corporate health sector? Or perhaps you are an experienced customer service professional looking for a role with real purpose?

We are seeking vibrant, empathetic, and driven individuals to join our growing team. As a Customer Care Consultant, you will be the vital first point of contact for the community, reaching out to educate the public on the importance of hearing health and helping them take the first step toward improving their quality of life.

What Your Day Will Look Like

In this dynamic outbound role, you won't just be making calls—you’ll be changing lives. Your responsibilities will include:

• Community Outreach: Making outbound calls to connect with members of the public, engaging them in meaningful conversations about their hearing health.
• Education & Awareness: Delivering vital information regarding hearing care and guiding customers toward the right solutions for their individual needs.
• Appointment Setting: Booking vital hearing tests and consultations for customers with our specialists.
• System Navigation: Utilising and mastering multiple internal software systems and databases to track customer journeys.

What We Are Looking For

We hire for attitude and train for skill! To be successful, you will bring:

• A Customer-Centric Mindset: A genuine passion for helping people, paired with high levels of empathy and resilience.
• Top-Tier Communication: Exceptional verbal and written communication skills with the ability to build quick rapport over the phone.
• Experience: A background in customer service (retail, hospitality, or call centres is highly regarded).
• Tech Savvy: Comfort navigating multiple computer screens and systems simultaneously.

Why You’ll Love Working With Us

Comprehensive Training: We set you up for success from day one with extensive, paid initial training and ongoing mentorship.
True Work-Life Balance: Enjoy your weekends! Stable business hours (9 AM – 5 PM) mean your evenings and weekends are entirely your own.
Hybrid Flexibility: Enjoy the best of both worlds with a mix of work-from-home and collaborative in-office days. Career Growth: This is a permanent opportunity to build a long-term career in the booming healthcare and corporate contact centre industry.

How to Apply

Does this sound like you? We would love to hear from you!

Click 'Apply Now' to submit your application. Please ensure your CV is attached in MS Word format, directed to the attention of Juanita Forster.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.